Career Opportunities at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.


To provide comprehensive assistance in project initiation, planning, execution, control and closure to facilitate IS project related activities
Assist in compiling project charter including projecting project scope, problem statement and goal statement.
Assist with project-planning in line with recommended tool sets.
Track project activities and compliance with planning guidelines and project plans.
Co-ordinate input and maintains plans throughout project life cycle.
Gather project status and assist in providing with up to date information on all projects (where applicable) to Project Manager.
Track and monitor identified risks and proactively escalate risks in accordance with related escalation rules (where applicable) and procedures.
Measure progress per work stream and team members against weekly targets and deliverables.
Schedule and track quality assurance reviews and assist with formal project success reviews.
Organise and facilitate project meetings, sessions and workshops and document minutes of project meetings, weekly reports or any other reports identified as relevant to the project.
Prepare and circulate project status update reports.
Assist with negotiating and administering supplier contracts and service level agreements and build good working and professional relationship with suppliers and subcontractors.
Provide insight into essential project metrics, monitor and execute SLAs to stakeholders.
Keep a— of business process changes and communicate these to team members.
Develop reports as required by the IS Project Manager Build and maintain relationships within and outside IS
Support the IS Project Manager in project execution

Normal MTNN working conditions
May be required to work extended hours
Open plan office

Experience & Training
First degree in any related discipline
Minimum of 3 years’ experience in an area of spe…ation; with experience with working with others
Experience working in a medium organization Training
Project Management – PMP
ITIL foundation
Project planning and control
Microsoft Project
Business writing skills
General management skills
Presentation skills
Report writing skills
Effective time management
Process mapping


Process credit applications and analyse credit requests and recommend limits based on assessment score card/templates
Maintain Individual Credit Accounts, Trade Partners and Corporate Credit Accounts by ensuring completeness, accuracy and correctness.
Receive and sort credit applications from Account Managers across MTNN
Maintain a proper log of all such applications and ensure completeness and accuracy of information provided
Analyze credit applications using applicable templates
Ensure value creation when engaging with Customer
Ensure value is created through effective stakeholder management
Maintenance of Bank Guarantee (BG) from Corporate credit customers:
Obtain BGs from Account Managers
Review BGs of potential and existing corporate credit customers for adequacy, accuracy and compliance with MTN’s policy
Prepare and send BGs confirmation letter to MTNN partner banks to verify genuineness
Ensure BG expiry status alerts are received and reviewed regularly
Maintain schedule of bank guarantees for corporate credit customers and connect stores
Generate report and resolve all related queries:
Regularly maintain and review BG information on the tracking system
Review BG expiration alerts and communicate to Account Managers

First Degree in Accountancy, Economics, Business Administration or related fields
Minimum of 3 years’ experience in an area of specialization; with experience working with others Experience working in a medium organization
Experience in covering credit lending, credit review and/or compliance or consulting Training: Basic GSM
IFS Training

Normal MTNN working conditions
May be required to work extended hours Open plan office


Assist in the execution and management of Mass market sponsorships & promotions in the Brand & Communication department in line with the overall marketing strategy in conjunction with the Sponsorship and Promotions Manager.
Articulate knowledge of industry best practices with regard to sponsorship, promotions, and events
Liaise with cross functional units to ensure smooth implementation of all high value sponsorship, promotions, and events
Assist in the implementation of the various functions in MTNN on all mass market (women, youth & teens) Sponsorship & promotions
Implement short and long term strategy for the sponsorship, promotions and events teams for penetration into the mass market segment of the Nigerian telecom market
Execute the activities stipulated in the brand & communication Management plan to ensure that brand and communication objectives are achieved.
Assess mass market sponsorship proposals related to brand & communication.
Assist in coordinating MTN’s sponsorship activities in the brand & communication’s youths & teens segments
Implement metrics to measure impact of current processes and strategy related to sponsorship & promotions for Women, Teens & Youth
Liaise with the legal division in ensuring compliance to all relevant contractual agreements (MOU’s & SLA’s)
Facilitate all sponsorship & promotions related to brand & communication
Manage relationship with agencies and affinity partners
Assist to monitor external vendors, event managers and agencies to ensure activities are cost effective and agreed to timelines or scales

Normal MTN working conditions.
Willing to travel a lot at short notice.


First degree in a Business related or Social Science discipline.
CIM Certification (Added Advantage)
Minimum of 3 years’ experience in an area of spe…ation; with experience working with others
Experience working in a medium organization
Experience in sponsorship and Promotions
Marketing Experience, either on the client’s side or the agency side Training:
Introductory Telecom Marketing Training
Intermediate Sponsorship Management Training
Intermediate Telecoms Training


Employment Status: Permanent
Department: Loyalty & Campaign


Assist in the development, implementation and measurement of various “Below The Line” campaign programmes that focus on customer retention and customer life-cycle management.
Leverage the outbound and inbound channels for campaign execution aimed at reducing churn and increasing customers’ spend.
Identify opportunities within the base for revenue optimization and campaign management with the aim of developing relevant programmes to address these opportunities
Monitor and track campaign performance over campaign lifecycle and ensure right decisions are taken regarding continuing or discontinuing campaigns
Design and execute pilot campaigns to determine best approach to campaign deployment, offer development and campaign scripting before scale-up
Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment and evaluation
Ensure no revenue dilution as a result of campaign activities
Provide support to campaign segmentation analyst as required.
Responsible for developing and executing Below The Line campaigns with the aim of generating incremental revenue and reducing churn on the network
Manage the implementation, tracking and measurement of marketing campaigns
Write, edit and proofread campaign scripts to ensure the best and effective marketing communication is achieved to drive campaign uptake and improved campaign success rate
Regularly monitor and measure ROI of campaigns and take key decisions regarding continuity or modification of campaigns.
Collect and use data to inform new campaigns and the evaluation of existing campaigns
Analyse outbound and inbound campaign results and propose recommendations to the business based on campaign performance and evaluation
Execution of overall customer base strategy to include but not limited to acquisition quality, welcome engagement campaign, upgrade and cross sell strategy, base migrations and retention strategy
Analysis of the customer base to identify segments that have revenue upliftment opportunity or who are a churn risk that require an intervention
Take ownership of the Go to market process, ensuring all processes and customer journeys are designed and followed
Design monthly campaign calendar and campaign plan for execution ensuring timelines are met and targeting is in line with strategy
Perform Customer Lifecycle Management activities that translate into elongated customer life cycle.
Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics
Interface with segment managers to understand their campaign needs in supporting product development and performance throughout their product lifecycle
Liaise with vendors responsible for managing systems/tools/capabilities within CVM for campaign management and analytical needs
Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required.

Normal MTNN working conditions
May be required to work extended hours
Open plan office

First degree in any related discipline
Minimum of 3 years’ experience in an area of spe…ation; with experience working with others in a medium sized organization
Experience in Database/Direct Marketing or Product Management in telecommunications industry
Experience in developing test design, significance testing, establishing error ranges, and key success metrics.
Expertise in experimental test design
Experience with major campaign management platform(s) within telecoms industry
Demonstrable data-mining, analytical skills and segmentation techniques
Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.

BEd, BA, BEng, BSc, BTech, HND or LLB.

Click on Job Title below:


DUE DATE: 28 September, 2017

One Comment

Add a Comment

Your email address will not be published. Required fields are marked *